A Property Management discussion about In Room Amenities -
What you need to offer in room amenities that matter most to your traveler guests, they need to be top quality. In fact, per PwC’s Consumer Intelligence Series Report on hotel brand loyalty, “Both business and leisure travelers say room quality is the #1 reason for choosing a hotel.”
The guest isn’t just looking for a bed to sleep in and a roof over their head anymore. Travelers want to indulge themselves in hotels featuring high-quality room amenities. They want to feel pampered. They want luxury.
It means the basics you provide should look and feel luxurious. Guests want you to meet (and ideally exceed) their expectations on the essentials. And when you do, they’ll notice—both from your online profile and while at your property.
In this post we’ll reveal the basic room amenities that matter most to hotel guests. We’ll also give you some tips on how to update them so they’re not just simple, but simply splendid
#3 LUXURY GUEST TOILETRIES
Having to squeeze the living daylights out of a tiny tube or bottle just to get a few drops of low-quality product doesn’t make for a luxurious hotel experience. Especially not when the soap dries out your skin and the shampoo makes your hair dull and frizzy.
The average hotel provides: A few small bottles of cheap shampoo, lotion, and shower and bath gel.
The average guests want: High-quality soap, shampoo, and conditioner that makes them feel clean and refreshed and looking good. PLUS: enough of everything to get the job done.
Why? An invigorating shower resulting in shiny, tangle-free hair and soft, clean skin is at the height of simple luxury. It instills in your guests a sense of confidence and joy, and this is how they’d like to feel as they leave their room to go to an important meeting or to see the sights. Help them feel great by plying their shower with top-notch, regular-sized toiletries.